Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of haykalonline.com and your purchase of products from Haykal (“we”, “us”, “our”). By using our Website, you agree to these Terms. Please read them carefully.
1. General
By placing an order on our Website, you confirm that you are at least 18 years old or using the Website with the supervision of a parent or guardian. We reserve the right to modify these Terms at any time without prior notice.
2. Products and Services
We strive to ensure that product descriptions, images, and prices are accurate. However, errors may occur. We reserve the right to correct any errors and cancel any affected orders.
3. Availability and Delivery of Items
- Services and products on our Website are subject to market and regional restrictions and may not be available for sale depending on your shipping address.
- Orders are accepted subject to stock availability. If an item is unavailable, you will be notified by email as soon as possible, and any sum debited from your payment method will be credited to your account. We are not obliged to offer additional compensation or deliver unavailable products.
- We are not responsible if one or more products appear as available on the Website but are not in stock at the Store.
- Special-order books not kept in stock can typically be delivered within six to eight weeks.
- Delivery within Lebanon usually takes five to seven business days after your order is accepted and confirmed via an automated email.
- All delivery times are estimates based on normal processing and courier timelines. We are not liable for delays due to stock shortages, courier issues, or Force Majeure events (e.g., weather, political unrest, etc.).
- An invoice will be provided with your order upon delivery.
4. Pricing and Payment
Prices are listed in [insert currency]. We reserve the right to change prices at any time. Payment must be made in full at the time of ordering, using one of our accepted payment methods.
5. Returns and Refunds
All products sold on our website are brand new and guaranteed to be free from defects. If you receive an item that is faulty or does not match your order, we are committed to offering an exchange or a refund in the form of a gift voucher, provided that the item is returned within seven (7) days of the delivery date and is accompanied by the original invoice and are not covered.
To initiate a return, customers must contact our Customer Service team via email or phone to arrange the return, or alternatively, visit one of our store locations with the invoice, where our team will process the exchange or issue a gift voucher.
If you wish to return a product for reasons other than defect, you may request either an exchange or a gift voucher. This must also be done within seven (7) days of delivery and must be supported by the related invoice.
Please note that cash refunds are not available under any circumstances.
6. Intellectual Property
All content on this Website, including text, images, graphics, logos, and design, is the property of Haykal and may not be reproduced without written permission.
7. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our Website or products.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of Lebanon. Any disputes shall be subject to the exclusive jurisdiction of Lebanese courts.